Refund policy
Return & Refund Policy
At Lumi Baby, we are committed to providing high-quality products for you and your little one.
No Returns Policy
Please note that all sales are final.
We do not accept returns, exchanges, or refunds once an order has been delivered.
We kindly encourage you to review your order carefully before completing your purchase.
Defective or Damaged Items
If you receive a product that is:
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Defective
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Damaged during shipping
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Incorrect (wrong item received)
Please contact us within 48 hours of delivery at:
Kindly include:
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Your order number
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Clear photos or videos showing the issue
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A brief description of the problem
Our team will review your request promptly. If the issue is confirmed, we will process a full refund to your original payment method.
Refund Process (For Approved Defective Items Only)
Once your claim is approved:
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A full refund will be issued automatically to your original payment method.
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Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Non-Refundable Items
We do not offer refunds for:
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Change of mind
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Incorrect product selection by the customer
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Sale items
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Gift cards
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Personal care or hygiene-related products
If you have any questions before placing your order, our support team is always happy to assist you at:
Thank you for trusting Lumi Baby 🤍